{"id":19353,"date":"2014-12-15T07:00:36","date_gmt":"2014-12-15T07:00:36","guid":{"rendered":"https:\/\/medicaldiscounter.be\/support-faq\/"},"modified":"2025-11-03T16:31:59","modified_gmt":"2025-11-03T16:31:59","slug":"support-faq","status":"publish","type":"page","link":"https:\/\/medicaldiscounter.be\/en\/support-faq\/","title":{"rendered":"Support & FAQ"},"content":{"rendered":"

[vc_row][vc_column offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1594261948051{margin-top: 0px !important;margin-bottom: 15px !important;}”][vc_column]\t\t

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VEELGESTELDE VRAGEN & JURIDISCHE INFORMATIE<\/h3>\n\t\t<\/div>\n\t\t[vc_toggle title=”\ud83d\ude9a Delivery” open=”true” css=””]Delivery time within Belgium is 1 to 2 working days<\/strong>.[\/vc_toggle][vc_toggle title=”\ud83d\udd04 Returning” css=””]The consumer has the right to withdraw from the contract without giving reasons within a period of 14 calendar days, unless otherwise provided, given that the right of withdrawal applies to the good or service ordered by the customer. To exercise the right of withdrawal, the customer must inform us of his decision to withdraw from the contract in a timely manner through an unequivocal statement (e.g. in writing by post or e-mail).[\/vc_toggle][vc_toggle title=”\ud83c\udf0d Do you ship internationally?” css=””]We deliver all over the European Union[\/vc_toggle][vc_toggle title=”\ud83d\udce6 Shipping costs” css=””]<\/p>\n

Yes, we also ship to other European countries.<\/p>\n

Belgium & Netherlands<\/strong>
Delivery within 1-2 business days.
\u27a4 Free shipping from \u20ac39<\/strong>
\u27a4 Under \u20ac39<\/strong> you pay \u20ac7<\/strong> shipping costs<\/p>\n

Other European countries<\/strong>
\u27a4 Shipping costs are \u20ac11<\/strong>
\u27a4 Orders over \u20ac39 will be shipped for free<\/strong><\/p>\n

For specific delivery times or questions about your country, contact us at info@medicaldiscounter.be.<\/a><\/p>\n

[\/vc_toggle][vc_toggle title=”\ud83d\udcb0 Are the prices on the webshop inclusive or exclusive of VAT?” css=””]<\/p>\n

All prices on our webshop are displayed including VAT<\/strong>.
During the checkout process you will see an overview of the VAT amount, depending on the product type and the VAT rate (6% or 21%).<\/p>\n

For all customers, VAT is also listed separately on the invoice.<\/p>\n

[\/vc_toggle][vc_toggle title=”\ud83d\udcc4 General conditions” css=””]<\/p>\n

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Company information<\/strong><\/span><\/h3>\n

Company name: BV Medical Discounter
\nOndernemingsnummer: BE0794881841
\nBranch address: Sint Genovevastraat 50, 1840 Londerzeel<\/p>\n

Article 1: General Provisions<\/h3>\n

This e-commerce webshop offers its customers the opportunity to purchase the products from its online store online. These General Terms and Conditions (\u201cConditions\u201d) apply to any order placed by a visitor to this e-commerce shop (\u201cCustomer\u201d). Additional conditions of the Customer are excluded, except when previously, in writing and expressly accepted.<\/p>\n

Article 2: Price<\/h3>\n

All prices stated are expressed in euros and, unless otherwise stated, include VAT. If delivery, reservation or administrative costs are charged, this will be stated separately.<\/p>\n

The statement of price refers only to the items as it is described verbatim. The accompanying photographs are for decorative purposes and may contain elements not included in the price.<\/p>\n

Article 3: Offer<\/h3>\n

Despite the fact that the online catalog and the e-commerce webshop are compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding. Under no circumstances shall the Seller be liable in the event of manifest material errors, misprints or printing errors. If the Customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance.<\/p>\n

The offer is always valid while supplies last and may be modified or withdrawn at any time. The seller cannot be held liable for the unavailability of a product.<\/p>\n

Article 4: Online Purchases<\/h3>\n

The Customer has the choice between bank card transfer or credit card as payment methods.<\/p>\n

The seller is entitled to refuse an order pursuant to a serious deficiency on the part of the Customer with respect to orders involving the Customer.<\/p>\n

Article 5: Delivery and execution of the agreement<\/h3>\n

Any visible damage and\/or qualitative deficiency of an item or other shortcoming in delivery must be reported by the Customer without delay.<\/p>\n

Risk for loss or damage shall pass to the Customer as soon as he (or a third party designated by him, who is not the carrier) takes physical possession of the goods.<\/p>\n

Article 6: Retention of title<\/h3>\n

The delivered items remain the exclusive property of the seller until the moment of full payment by the Customer.<\/p>\n

Article 7: Right of withdrawal<\/h3>\n

The provisions of this article apply only to Customers who purchase items online in their capacity as consumers.<\/p>\n

The Consumer has the right to withdraw from the contract within a period of 14 calendar days, unless otherwise provided, without giving reasons, given that the right of withdrawal applies to the good or service ordered by the Customer. To exercise the right of withdrawal, the Customer, must inform the seller of its decision to withdraw from the contract in a timely manner by an unequivocal statement (e.g. in writing by post or e-mail). The Customer must return or hand over the goods immediately after his decision to withdraw from the contract. The direct costs of returning the goods shall be borne by the Customer unless otherwise agreed.<\/p>\n

If the returned product is somehow reduced in value, the right is reserved to hold the Customer liable and claim compensation for any reduction in value. Only items that are in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.<\/p>\n

In case the contract includes the provision of services and if the Customer has requested that the provision of services begin during the withdrawal period, the Customer shall pay an amount proportional to what has already been delivered at the time he has notified us that he is withdrawing from the contract, compared to the full performance of the contract.”<\/p>\n

Article 8: Warranty<\/h3>\n

Under the Act of September 21, 2004 on consumer protection in the sale of consumer goods, consumers have legal rights. This legal warranty applies from the date of delivery to the first owner. To invoke the warranty, the Customer must be able to provide proof of purchase.<\/p>\n

The warranty (commercial and\/or legal) is never applicable to defects that arise as a result of accidents, neglect, falls, use of the item contrary to purpose for which it was designed, non-compliance with user instructions or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.<\/p>\n

Article 9: Penalties for non-payment.<\/h3>\n

Without prejudice to the exercise of other rights, in the event of non-payment or late payment, the Customer shall be liable, as of the date of the default, by operation of law and without notice, to pay interest on the unpaid amount. Without prejudice to the foregoing, the right is reserved to take back the items not paid (in full).<\/p>\n

Article 10: Privacy policy<\/h3>\n

The vendor reserves the right to collect user data for internal use only, either directly through collection of the data provided by the user at the time of the order or indirectly (e.g., through the use of cookies, which are short data strings on the site user’s computer that allow the vendor to tailor the content and layout of the site to the user).This data will not be passed on to organizations contractually bound to the vendor. In accordance with the law of December 8, 1992 on the protection of privacy in relation to personal data, users have the right to access, modify, correct and delete such data at any time if they no longer wish to receive information about our activities. To do so, they may contact the vendor’s customer service department in writing.<\/p>\n

Article 11: Impairment of validity – non-repudiation<\/h3>\n

If any provision of these Terms is held invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions. The failure at any time by the seller to enforce any of the rights enumerated in these Terms, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.<\/p>\n

Article 12: Modification of conditions<\/h3>\n

These Conditions are supplemented by other conditions explicitly referred to, and the seller’s general conditions of sale. In case of contradiction, these Conditions shall prevail.<\/p>\n

Article 13: Applicable law<\/h3>\n

Belgian law is applicable. The courts of the Seller’s domicile are competent in the event of legal disputes. The Seller may also turn to the ODR platform.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

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[\/vc_toggle][vc_toggle title=”\ud83d\udd12 GDPR & Privacy Policy” css=””]<\/p>\n

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Version: June 2025<\/strong><\/p>\n

At Medical Discounter, we are committed to protecting your personal data. This privacy policy tells you how we handle your data and what rights you have under the GDPR (General Data Protection Regulation).<\/p>\n

1. Who are we?<\/h2>\n

Medical Discounter is responsible for the processing of personal data as reflected in this privacy policy.
\ud83d\udce7 Contact: info@medicaldiscounter.be<\/a><\/p>\n

2. What personal data do we process?<\/h2>\n

We process personal data that you provide to us yourself or that are automatically collected when using our webshop. These include:<\/p>\n